Ask the Right Questions While the Event Is Still Fresh
The best time to ask delegates what they thought is right after the event, while the experience is still fresh. We configure Swoogo to send branded feedback forms automatically, capturing satisfaction scores, session ratings, and open comments before people move on.
The results feed directly into stakeholder reports, sponsor ROI summaries, and your own content planning for the next event. You get structured data instead of anecdotes.
How the Feedback Service Works
Short, branded surveys that delegates can complete in under two minutes, delivered at the right moment and reported in a format your stakeholders can use immediately.
Custom-Branded Feedback Forms
Collect responses in a format that reflects your brand and encourages honest participation.
Fully branded survey pages and email templates
Tailored questions by role, session, or ticket type
Multiple formats: rating scales, open text, NPS, MCQs
Multilingual support
Mobile-optimised design for easy completion
Integrated Timing & Delivery
Ask delegates at the right moment and increase your response rate.
Immediate post-event or session-specific delivery
Triggered via app, email, or check-out
One-click access (no login required)
Optional reminders and follow-up logic
Pre-scheduled delivery based on attendee actions
Actionable Analysis & Reporting
Use insights to inform your next event, support sponsor reports, or track internal KPIs.
Summary dashboards and exportable reports
Comment analysis and sentiment tagging
NPS scoring with trend comparison
Session-level or speaker-specific ratings
Sponsor feedback integration and ROI breakdowns
Frequently asked questions
We recommend sending the main survey within 1–2 hours of the event ending, while it's still fresh in attendees’ minds. For multi-day events, feedback can also be gathered at the end of each day or after specific sessions.We help you schedule these triggers automatically and can link feedback requests to check-out, app activity, or badge scans.
Yes — you can create different versions for speakers, sponsors, exhibitors, VIPs, or general delegates. Each audience can receive a tailored form with relevant questions, and all results are stored in a unified reporting dashboard.This segmentation ensures feedback is specific, insightful, and easy to act on.
We keep forms short, user-friendly, and accessible via multiple channels, mobile, email, app, or kiosk. We also use branding, personalised content, and reminders to increase completion.
Because feedback is delivered immediately and doesn’t require a login, we typically see completion rates between 30%–70% depending on the event type.
Absolutely. We create branded post-event reports that include summary stats, charts, key takeaways, and raw data where appropriate. These can be used to prove success, guide follow-up discussions, and validate investment.
For agencies, we also offer white-label reporting to maintain brand continuity.
For agencies, we also offer white-label reporting to maintain brand continuity.
Yes, feedback is collected and stored using secure, encrypted systems. If linked to personal data, all entries follow GDPR and ISO27001 standards. Responses can also be anonymous depending on your event’s requirements, and all data is exportable for auditing or further analysis.
Tell us about your event.
Fill in the form and we'll come back to you quickly, not with a generic auto-reply, but with something useful.
Prefer a call? Book a 20-minute discovery call at a time that suits you.
Rather email? connects@premier-ltd.com. Or just ring us: 0116 380 0297.
Once we hear from you, we'll set up a quick call to understand your brief properly, no lengthy questionnaires, no sales pitch.
We typically respond within two hours on working days.
people. pride. passion.
The people behind Premier Connects
These are our people - registration specialists, communication managers, data analysts, and on-site coordinators. They'll be with you from the first registration link to the final attendance report.
What we do, all under one roof.
We don’t just provide software, we deliver service. With a fully in-house team, ISO 27001 certification, and decades of event experience, we support you at every stage: planning, delivery, and reporting.
What we've been up to.
Case studies, industry views and a look at some of the events we've delivered. Worth a read.
